The health and safety of our students, staff, and families is important to us. Students are not permitted to attend class if they are exhibiting any symptoms of a cold, flu or COVID-19, such as fever, cough, shortness of breath, sore throat and difficulty swallowing, coughing or sneezing, or other symptoms as described by the Public Health Agency of Canada, the BC Ministry of Health and BC Centre for Disease Control, or is required to self-isolate. Any student that attends an Arts Umbrella class with these symptoms will not be permitted in the facility.
Instructors or program content may change at Arts Umbrella’s discretion, without notice. Information on our online registration system should be considered the most up-to-date. Some programs and classes may have specific requirements and policies. Please contact Student Services for details.
Applicable program fees must be paid in full upon registration. A charge of $25 will apply to returned cheques. Payment can be made by cheque, cash, VISA, American Express, or MasterCard.
Class Cancellation Policy
Arts Umbrella reserves the right to cancel classes that do not meet minimum enrollment, and will cancel classes with an enrollment of 1-3 students up to two weeks prior to the program’s scheduled start date. Minimum enrollment numbers depend on studio capacity and availability of materials. Under most circumstances, cancellations will happen one to two weeks prior to the start date and families will be notified via phone and email. Students from cancelled classes may be transferred to another class free of charge. For classes with three or four enrollments, classes will run for up to two weeks plus two days before a cancellation decision. A pro-rated refund will be issued. Arts Umbrella will strive to provide a substitute rather than cancel a class in the event of instructor illness. In the case of such a cancellation, a replacement attendance date is scheduled. If it is not possible for Arts Umbrella to schedule a replacement attendance date, a pro-rated refund is supplied to all affected clients. No refund or make up is eligible for students who miss class.
Illness or Injury
Due to COVID-19, if your child is registered for an in-person class and becomes ill and needs to withdraw from the class you will be eligible for a pro-rated refund without a signed physician’s note. Refunds will not be provided for missed classes due to illness.
Removal for Conduct
Arts Umbrella reserves the right to remove any student or parent who fails to comply with its rules and regulations, or who engages in any activity deemed contrary to the fulfillment of Arts Umbrella’s objectives. In such an event, Arts Umbrella will be owed the fees for the complete session. Bursary recipients will be asked to reimburse the full value of any bursaries used toward their current registration.
Students enrolled in session-based programs must be the age of the specific class by session start date. Students enrolled in year-long programs must be the age of the class as of December 31. Arts Umbrella reserves the right to withdraw students who have been registered in an incorrect age category.
For the courtesy of our faculty and other students, we can only accept students who are potty-trained. Pull up diapers not allowed.
Every child who attends a class at Arts Umbrella must be registered. Instructors do not have the ability to register students. Attendance is taken at the beginning of each class and unregistered students will be directed to Student Services.
Arts Umbrella is not responsible for students before or after class time. Repeated lateness may lead to discharge from the class with no refund.
Instructors may lead supervised excursions during class time. Parental permission for these excursions is required at time of registration. Student Services staff are informed as to location and times of all excursions by instructors before leaving the building.
For safety reasons, we ask that your child has a working understanding of English before attending classes. For students who do not have a working understanding of English, please contact Student Services in advance of the class start date, so we can make the appropriate accommodations for your child.
Accessibility and Medical/Learning Needs
In order to ensure our programs are accessible to all students, parents/guardians are required to inform Arts Umbrella at the time of registration of any allergies, or physical, emotional, or learning needs their children may have. Student Services will contact those who indicate such needs to ensure the appropriate accommodations are made for your student to have a positive classroom experience. We welcome any questions and feedback regarding accessibility and any other support for Arts Umbrella students.
Advertising and Publicity
Arts Umbrella reserves the right to photograph and film students and their work for advertising and publicity purposes. Arts Umbrella reserves the right to use student artwork for exhibition at no charge. Parental permission is requested at time of registration.
Withdrawal Fees and Deadlines
Please submit withdrawal and transfer requests in writing. Non-attendance or non-payment of outstanding fees does not constitute a formal withdrawal.
For in-person classes, a refund (less 10% withdrawal fee) will be issued for withdrawals made no later than 48 hours after the second class.
For online classes, a refund (less 10% withdrawal fee) will be issued for withdrawals made no later than 8 days prior to the program start date.
No refunds will be issued for withdrawals made after these deadlines.
Spring Break & Summer Programs
A 10% withdrawal fee will apply for all withdrawals made one week or more before the program start date. A refund for the remaining balance will be issued. No refunds will be issued for withdrawals made under one week before program start.
- 2 weeks before start of program: full refund excluding non-refundable deposits
- Once program has begun, before Sep 30: 70% refund
- Oct 1-Dec 1: 50% refund
- After Dec 1: No refund
Post-secondary Dance Program*
A $100 administrative fee will apply to withdrawals. Arts Umbrella will refund program fees to students who withdraw (voluntarily or involuntarily) within each term as follows:
- Before the First Day of Term: 100% Refund (less administrative fee and deposit)
- First, Second, and Third Day of Term: 80% Refund (less administrative fee and non-refundable fees)
- Fourth, Fifth Day of Term: 50% Refund (less administrative fee and non-refundable fees)
- After Fifth Day of Term: No Refund
*excluding the VCC/AU Post-Secondary Dance Program, which follows the Vancouver Community College refund policy.
Summer Dance Intensive
- Withdrawals: 2 weeks before start of program $150; not accepted after the deadline.
- Transfers: No fee